Archive for the ‘Others’ Category

CRM – more than just Coffee, Rum & Milk

There used to be a time when everybody on the golf course was talking about R/3 or Navision or other cool key words. CRM is not exactly a new key word on the golf arena or in the sailing club, but what has changed is that this is now a hot buzz factor for any small to medium sized company.

Anyone attending a sales training course will be told to get equipped with a CRM system. So should we fill up our bar with Coffee, Rum and Milk?
No, we are talking here about the system which should help you shift your leads and sales potentials away from thunderbird or Outlook. Even Excel or a simple paper sheet will not help increase revenue and profitability.

You need to know with whom you are dealing. For this you can use a CRM system and implement a workflow to help you speed up your work.   (more…)

How social networks get politics to push data protection technology

In recent months we have been reading a lot about social network sites like facebook, XING and other portals making profitable use of the user data they are storing.

Politics usually react by designing legal structures which are not going to help the development of the internet. Where borders seam to evaporate, national laws are reduced to barking dogs.  With the current situation Ministers have learned their lesson and are using the social media as a tool to force social media to rethink their policies. (more…)

Risk Management in Small Teams

I was taught risk management the classic way. You know, risk log, voting for probability and impact, finding out which risks are the most painful, deciding on mitigation plan, discussing results etc.

A cool thing in this old-school process is that it activates different members of the team. Even those, who wouldn’t be asked otherwise. Even those, who would tell you that the project is doomed unless you decide to do something about that performance issue found last month.

At the same time in small teams this kind of process looks like complete overkill. In small teams   (more…)

No One Knows What the F*** They’re Doing (or “The 3 Types of Knowledge”)

Feeling Like a Fraud

Have you ever received praise, or even an award, for being great at something despite having no clue what you’re doing? Do you feel like a fraud, wondering what sort of voodoo you’ve unwittingly conjured up to make people think you know what you’re doing, when the reality is quite the contrary?

I recently had a conversation with my girlfriend (going to school for her nursing degree) when she expressed her confusion with some praise she had received from her professor. Her professor had told her that she was the best nursing student she had had in years. “But how the hell could that be true?” she asked me. (more…)

Prejudices and generalizations: Indians & Eastern Europeans

Very often, I speak to people who tend to generalize certain behavioral characteristics of people in the countries where we have offices. People speak about ‘the Indians’ or ‘the eastern Europeans’. In our business, the cultural differences have a major impact on the customer’s perceptions about the feasibility of outsourcing for their company.

There are many ghost stories going around in the market. Especially India is perceived in a negative way by many people. As India is the major outsourcing destination, it also receives the most publicity. If some offshoring initiatives don’t succeed (and this is reality, nobody in our business will deny it), people tend to think in general terms ‘outsourcing to India never works’ or even ‘outsourcing doesn’t work at all’. And if one hears or reads one story about a negative offshoring initiative, people tend to make conclusions that it can also never work for them. (more…)

Recruiting in India

It is 7:00 AM and I am waiting for a candidate for a job interview. I have his resume lying in front of me with some areas underlined which I want to know more about. Also I have written down a dozen questions on a piece of paper. In other words, I am well prepared for the interview. Unfortunately the candidate does not show up at seven and at 7:20 I call my agent where he is. A while later they call me back to inform me that he is delayed by heavy evening traffic. That is not something one would expect in the evening I answer but my sarcasm is not heard. Anyway he would be at my office in 5 minutes. When the candidate arrives finally at 8:00 in my office he doesn’t find it necessary to apologize neither to explain the reason why the person who needs to hire him has waited for one hour outside office hours. Let’s start the interview…

I have learned from my mistakes and read resumes only when people really show up, let my recruiter confirm the appointment 30 minutes prior and try not to plan any interviews outside office hours. I estimate that more than 50% of the candidates won’t show up for an appointment, often without informing us. Rather curious is that   (more…)

Do we need a new terminology in offshore outsourcing?

The past years I have been thinking regularly about the terminology in the offshoring world. The market has come up with a huge list of terms like:  Question mark funny face

-          Offshoring

-          Offshore outsourcing

-          Nearshoring

-          Nearshore outsourcing

-          Captive center

-          Outsourcing

At the end of the day, my impression is that they are all describing one general thing: moving work to another country. Maybe we have made the terminology too complex? When I speak to people that have no knowledge or relation to offshoring at all, they generally think of oil platforms. Is that what we want as an industry?

I am more and more comparing our business to employment agencies. In the Netherlands we have many employment agencies and staffing agencies. One of the biggest is Randstad. This company was started by a single entrepreneur who explored the flexibility of the labor market in the Netherlands.  (more…)

The New Way of Working

blogIn a professional environment the expression “The New Way of Working” (TNW) appears everywhere and very frequently nowadays. Many already heard about it, some didn’t. Many organizations want to introduce it, others don’t. TNW can offer a lot of advantages and opportunities to various organizations and their personnel in many different ways. Most organizations don’t know the exact meaning of TNW and just consider it as working from home allowed by the opportunities of IT. But what is TNW exactly, what are the advantages and opportunities and what are the conditions to let it become a success for both the organization and its staff?

The New Way of Working ….what is it?

TNW is a way of working, where activities are performed wholly or partly on a different location than the office, allowed by the use of modern IT. One can work when, where and how they want. TNW is a perception to make work more effective, efficient and more pleasant for both, the organization and its employees. These are mainly activities that can be performed independently of place and time which can be taken into consideration for TNW. Examples are: information processing, editing advice, text writing, preparation and organization of meetings, conducting telephone sales conversations. (more…)